Become an Emergency Telecommunicator

The Portland Police Department is pleased to announce that the department is currently accepting applications for its current openings for telecommunicators. The Portland Regional Communications Center (PRCC) is housed at the Portland Police Department. A total of 37 Emergency Telecommunicators staff the center 24/7 answering 911 calls, responding to routine public inquiries and dispatching police and fire units in Portland, South Portland, and Cape Elizabeth. 

Emergency Communications is not a job for the faint of heart. Telecommunicators must juggle multiple tasks including maintaining telephone and radio communications. 

Typical Telecommunicators tasks:

  • Accurately document information and unit activities in complex software programs
  • Maintaining situational awareness of several simultaneous emergencies
  • Provide life-saving medical instructions
  • Obtain and convey officer safety information
  • Coordinate multi-jurisdictional responses to major incidents. 

The hiring process and training regimen for new Telecommunicators is rigorous. Candidates must pass a pre-employment test to ensure they have the appropriate skills, abilities and temperament to perform this important job. Once hired, they receive comprehensive on the job training and receive state-mandated training including:

  • Emergency Telecommunicator Course
  • NextGen 911 Equipment Certification
  • Emergency Fire Dispatch Certification
  • Emergency Medical Dispatch License
  • Certified Terminal Operator Certification. 

These state mandated trainings take place at the Maine Criminal Justice Academy, in Vassalboro, ME.

Successful trainees are rewarded with a fulfilling, exciting career. A career in which they can make a difference each day!